Refund policy

Kell Style Co. — Returns & Refunds

We want you to feel confident and happy with every purchase from Kell Style Co. If something isn’t quite right, we’re here to make it right.

If you experience any issue with your order, please reach out—we’ll always do our best to take care of you.

If you’re shopping for a gift and have questions before ordering, we’re happy to help you find the perfect piece.

Contact Information

For help with an order, return, or product question:

Customer support inquiries are typically answered within 1–2 business days.

Return Window

Returns are accepted within 30 days of delivery.

Item Condition

To be eligible for a return, items must be:

  • Unworn, unused, and in original condition
  • Returned with original tags and packaging
  • Free of damage, stains, or signs of wear

Items that do not meet these conditions may not be eligible for a refund.

Proof of Purchase

A copy of your order confirmation or receipt is required to process a return.

How to Start a Return

To begin a return:

Please include your order number and reason for return so we can assist you quickly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Photos of the item and packaging

Once reviewed, we will provide a replacement, refund, or prepaid return label when appropriate.

Return Shipping

  • If the item is damaged, defective, or incorrect → We cover return shipping
  • For all other returns → Customer is responsible for return shipping costs

Refund Processing

Once your return is received and inspected:

  • Refunds are issued to the original payment method within 5–7 business days
  • Original shipping charges are non-refundable
  • Your bank or credit card provider may take additional time to post the refund

Exchanges

We recommend placing a new order for the item you want.

How it works:

  1. Start a return
  2. Once approved, you’ll receive your refund
  3. Place a new order anytime

Price Differences:

  • If the new item costs more → you pay the difference
  • If it costs less → we refund the difference

Order Changes or Cancellations

Need to make a change?

  • Contact us within 12 hours of placing your order
  • We’ll do our best to update or cancel before it ships

Once shipped, orders must follow the standard return process.

Exceptions (Non-Returnable Items)

The following items cannot be returned:

  • Personalized or custom items
  • Final sale items
  • Worn or damaged items

Gifts

If your item was sent as a gift:

  • The recipient may request store credit once the return is approved
  • Contact us with the purchaser’s name so we can locate the order

If the gift was sent to the purchaser first:

  • Refunds go back to the original payment method

Accessibility

We are committed to providing an inclusive shopping experience.

If you need assistance:

We’re always happy to help.